Refund policy

Wizdomly Store Policies

1. Payments

  • All new customers are required to pay 100% of the invoice upfront before we reserve stock and ship products.
  • After building a transaction history (approximately $10,000 in orders), customers may qualify for Net 15 or Net 30 payment terms to support improved cash flow.

2. Shipping Issues & Damaged Products

  • If a product arrives damaged or not working, we will:
    • Resend the item at no additional cost, or
    • Provide a full refund, including shipping fees.

3. Refunds & Returns

We do not offer refunds or free returns under the following circumstances:

  • The shipping address provided was incorrect.
  • The customer is not satisfied with the product quality (unless the item is damaged upon arrival).
  • The order is subject to taxes, VAT, or customs duties.
  • The customer is dissatisfied with a customized or personalized product.

4. General Policy Notes

  • Refunds and replacements are only processed after verification of the issue.
  • Customers are responsible for ensuring all order details are accurate before purchase.